Shipping and Returns
Your order will be dispatched within one business day of receiving payment. Orders placed before 1pm will be sent the same business day. Please note - this can vary during promotional periods. All parcels are dispatched from our Hobart (Tasmania) office.
Our online office hours are 9am-5pm Monday to Friday. If you are concerned about your order please email firstname.lastname@example.org or call 03 6212 0197 and we will get back to you as soon as possible.
All orders are dispatched with Australia Post and require a signature on delivery unless otherwise stated at the time of order. Tracking confirmation is provided automatically via email for each order, once dispatched at the end of each day.
Australia and New Zealand
FREE shipping for all orders (2-10 business days)
EXPRESS shipping $10 (1-3 business days)
All international parcels are sent via an express route of around 5-14 working days. Please allow extra time for clearance through customs.
|CAD||$30||(free over $500 spend)|
|EUR||€20||(free over €300 spend)|
|GBP||£20||(free over ￡300 spend)|
|HKD||$200||(free over $3,000 spend)|
|JPY||¥2500||(free over ¥40,000 spend)|
|SGD||$30||(free over $500 spend)|
|USD||$25||(free over $400 spend)|
Please note - International delivery costs do not include any duties or taxes which may be applied by customs at your destination country. Any duties or taxes incurred are the responsibility of the recipient. By law we are required to declare the full value of your parcel. For more information we recommend contacting your local customs authority directly. Any parcels returned on the basis of a refusal to pay any duties and taxes will be refunded, excluding any shipping fees.
Calculate delivery time from Hobart, Tasmania using the Australia Post delivery time calculator. Enter "BATTERY POINT TAS 7004" as the "From" origin value.
Please ensure to enter your shipping address correctly as once your order has been dispatched we cannot alter details or re-send incorrectly addressed parcels.
Once items have shipped, they become the property and responsibility of the purchaser. If you have any concerns about your parcel please contact us via email@example.com or call 03 6212 0197.
For a better tomorrow
All of our parcels are sent in certified home compostable bags, so much better for the environment than standard plastic post bags. Pop it in with your food scraps and garden waste, and give the worms a feed.
We want you to love your clothing to ensure you wear it again and again! If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 14 days of receiving your parcel - items returned outside of this time period may not be accepted.
Please note - refunds will only be provided for full priced items. Credit notes are provided for sale/clearance items.
How do I return my order?
To return your item to us please contact us via firstname.lastname@example.org to provide your name, invoice number and the details of what you would like to return. Please also provide details of your request - whether a refund, credit note or exchange (please detail the item you would like and we will pop it aside for you).
Please address your return parcel to:
Smitten Merino (Returns)
47 Sandy Bay Road
We recommend opting for a traceable service as we are unable to provide refunds or replacements for misplaced items. Please ensure to record your name and return postal address on your parcel for full traceability.
I purchased an item from your sale/clearance section, can I return it?
You are welcome to return your sale/clearance item to us, for a credit note or exchange for equal or greater value. Exchanges for items of lesser value than your original purchase will be provided with a credit note for any difference owing.
Credit notes are provided in the form of a gift voucher and can be used to purchase an alternative item/size online.
I purchased an incorrect size, can I exchange it?
You are most welcome to exchange your item for another size! Simply return it to us and we will swap it over for you.
What if my item arrives damaged or faulty?
We apologise if an item you have received is not in perfect condition. Please email an image of the item you received, along with proof of purchase and any relevant information to email@example.com. Please note - we do not offer refunds or replacements for general wear and tear.
What about return shipping costs?
You will be required to pay any postage costs for your return. We will cover the cost of your first exchange (including International parcels) only for items leaving our HQ, on route back to you. Any subsequent exchanges will incur a flat rate $60 shipping fee.
Please note - due to health & hygiene laws we are unable to accept the return of boxers or knickers.
We aim to process all returns within 48 hours of their arrival here at Smitten HQ and will confirm completion of your return via email.
If you have any concerns please contact our team at firstname.lastname@example.org or call 03 6212 0197